Additional communication instructions can be found on board the ship in your stateroom information directory. You can also complete your health assessment and book shore excursions prior to your cruise. HAL reserves the sole right to determine the method of compensation made to guests. Please see the following important information about your luggage tags. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. Plastic water bottles are not allowed. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Holland America You will be able to leave a comment after signing in, By CC Help Jenn Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. We always use our Holland OBC first, then if we have any left, it gets When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Please log in to purchase your shore excursions. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. Previously with RCCL and with Carnival I have never run into this. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. This is only a "hold' and not a charge to your credit card. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. to sail. CC Help Jenn Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. Therefore I will have to have a hold put on my card for $420X6. The reduced deposit applies to sailings of 3 days or longer. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Using Onboard Credit - Holland America Line - Cruise Critic An curved arrow pointing right. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! Dial 1-800-993-5483 (US). They say can't use for casino, but never any problem here. The final amount billed may take up to 24-hours following disembarkation. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. At Holland America Line, cruising is our passion. Your baggage will arrive in your stateroom later that afternoon. Cash deposits can be made on the last day of the cruise. The amount of Onboard Credit you'll recieve is based on your stateroom selection. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. At some point in your travels you may experience an emergency. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. progressive jackpots to a parade of poker games is there for your enjoyment. Cruise lines are no different. By Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. We're sorry, this promotion has ended. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. SEATTLE, Oct. 6, 2021 /PRNewswire/ -- Holland America Line is honoring members of the U.S. military with a special offer that adds $100 Onboard Spending Money to any cruise booking that departs from San Diego, California, though Dec. 31, 2021. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Telephone: At some point in your travels you may experience an emergency. You may also receive arrival documentation from Immigration when arriving at the airport. OK right? Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. We are privileged to transport guests to every corner of the world. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. The issue is with the hold and the amount they want to hold. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. disembarking the ship, and for making purchases on board. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises And I have been successful with just putting gambling money on room account and then cashing out at casino. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. There are two or more people in the cabin, then the charge will be significantly higher than $13. Hi! Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Featured fares are per stateroom based on double occupancy. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. of getting by a scooter left in a hallway. And, yes, it's best not to speculate, as I probably shouldn't, either. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. A total of $420. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. These will be used first and are not refundable. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. Any additional information concerning currency restrictions, please contact the customs agency in their country. Mail: Letters and postcards may be mailed from the ship while in ports of call. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Holland America Line is The card can only be settled for the amount of the pre-paid Gift Card. In our case, we always take the refund in cash to avoid losses due to currency conversion. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Your baggage will arrive in your stateroom later that afternoon. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Must Book By Mon, Feb Holland America Line does not discriminate against persons on the basis of disability. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. U.S. port and ending it in a different U.S. port. Capacity is limited for many activities, so book early using your Onboard Credit. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. While some credits are If you receive a busy signal or message, please hang up quickly and try your call again. environment is the right thing to do and essential to the success of our business. Ships Registry: The Netherlands. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. Usually there is a fee required. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. I take the cash as well. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Offer and/or its terms may be modified or withdrawn without prior notice. When you book select sailings with Have It All, before March 31, 2023 receive: Reduced fares up to 30% off Free Balcony Upgrade Shore Excursions Specialty Dining Signature Beverage Package Wi-Fi Free Kids Fares Up to $400 Onboard Credit per Stateroom Tourist/visa requirements are determined by passport nationality, not by country of residence. Our As You Wish dining lets you select the venue and style thatsuits you. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Banks, airports and major hotels often offer this service. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. its most convenient for you, 24/7. All staterooms are equipped with hair dryers. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. Cash is accepted in our casinos. In Seattle. The representatives will help you with luggage tags. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Please contact us or your travel advisor for more information. HAL does listen (at times) to their cruises, so please tell them to allow this. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. Table number and table size are on request only, and will be assigned by the Maitre d' on board. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Promotional credits are nonrefundable. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Enjoy the timless elegance of ocean travel. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. Grats for 2 for free. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Please note that this is a U.S. government regulation over which Holland America Line has no control. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. The OBC is like an initial deposit. Or please visit royalwed.com. Correct -- no savings. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. If we do not have your information by this deadline, you will be unable to sail. If they tood the tips and doubled it say $150 per person x 6 = $900 reasonable. It is obviously available in Seattle, but not available on the ships.