AXS handles payment and delivery so buyers and sellers never interact with each other. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. 2023 Crypto.com Arena. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Review listing information and choose Credit Card for payout. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. After completing the account information, you may buy, sell or manage any seats in your account. Bought tickets for a group? Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It depends. This will bring you to the page to confirm the correct email associated with the order. Yep! Yes If available, youll see the option to get tickets with AXS Official Resale on the event page. Click the Transfer button next to the event in your AXS account. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Show the ticket in the App at the entrance and get them scanned to enter. You've been successfully subscribed - thanks! If you already have an AXS account, the tickets will be transferred to your account automatically. I tried calling axs.nobody was home. Open the App and sign in to see your tickets. How will I know if my transfer was successful? Hey guys, I just joined this group so if this isnt allowed lmk. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Click yes, retract now.And youre done! When your tickets sell, youll receive an email informing you of the sale. Bought tickets for a group? We bought the tickets through AXS and we have no clue how to sell or transfer them. All rights reserved. Click the Transfer button next to the event in your AXS account. No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. The game is in 36 hours. Also, to make it even more . It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. Youll be able to transfer money to your bank from your account on AXS.com. Browse your upcoming events and tap the ticket icon for the one you would like to sell. It got postponed and now we all cant go. 2021 Vivid Seats Ltd. All rights reserved. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Yes Create an account to follow your favorite communities and start taking part in conversations. When its time for the event, they can open the app to show their tickets on their phone. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. What if my guests arrive at different times? I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. If you do not currently have an AXS account you will be instructed to create one during your purchase. and need to send them to a friend, transfer the tickets through your AXS account. Theyll just have to create an AXS account to claim their tickets. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. Can I have multiple tickets on one phone? Nope. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Theyll also need to get the AXS app. Tap Tickets Tab (pull down on the screen to refresh if necessary). Have been on hold 3+ hrs. Your guests will need to create an AXS account to receive tickets. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. A full-service national event ticket marketplace. Enjoy the event! Before following any of the steps below, make sure you download the Official Houston Rockets App! Sign in or create an AXS account. Upcoming. When fans have tickets they cant use, they list them for other fans to buy. Your AXS Mobile ID ticket will now show up. Cookie Notice I had flown from TX to NY for this show with my friend. No, tickets must be scanned through the Rockets App or the AXS App. Stubhub assured me my tickets would be available. This will help to ensure that you are ready for your event in no time! This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Try to contact them on their Twitter account. Your Privacy Choices | If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. Press question mark to learn the rest of the keyboard shortcuts. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. For more information, please see our I had read on other threads that sometimes the tickets don't transfer until the day of the event. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. To view your AXS Mobile ID tickets click on your initials in the middle. Copyright So you can sell on StubHub or any other way you find. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). Remember, your friends can always transfer tickets back to you. Solved: Mobile Tickets Have No Barcodes - StubHub Community There has to be some way, right. Tap the gameyou are attending tap View All to see more games. 2023 Use of this website signifies your agreement to our. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Follow the steps below to access the tickets: Did you find it helpful? I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. Sign into your AXS Account and click Listings. If they already have an AXS account set up the tickets will go in their account automatically. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. totally rinky dink. Fast forward to this past weekend, the day of the show, the tickets still were not transferred. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. Can seats be transferred to someone who doesnt have an AXS account? Anyone have success getting something similar resolved day of show? Did you find it helpful? Then your friends can get in with their own phones using the AXS app. Your tickets will no longer be listed for others to buy. Sorry we couldn't be helpful. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Official Tickets and Your Source for Live Entertainment | AXS.com Here we are. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. Youll be able to transfer money to your bank from your account on AXS.com. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID allows for convenience, flexibility and security. Privacy Policy. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). Just follow the simple steps to make the tickets officially yours. Official Tickets and Your Source for Live Entertainment | AXS.com AXS tickets are delivered to AXS accounts within 24-48 hours of the event . If you do not currently have an AXS account you will be instructed to create one during your purchase. When your tickets sell, youll receive an email informing you of the sale. Click the Sell button next to the event in your AXS Account. Are screenshots of the barcode valid for entry? We are changing the way you register and sign-in to the StubHub Community. Solved: Cannot see tickets in AXS App - StubHub Community Transferring Tickets. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. AXS being buggy with the resale tickets : r/Tipper - reddit Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. Is there any way to get any assistance? Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Tap View to access the barcode and scan in for entry. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics Nope. The Fox Theater Foundation. AXS | Complaints | Better Business Bureau Profile Can seats be transferred to someone who doesnt have an AXS account? After that, the tickets will be theirs to use with the AXS app. Why did the venue decide to use AXS Mobile ID? AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. If you see a Sell button next to your tickets in your account, you can sell them! why the hell can they just not send you the tickets in an email, as an option? In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. Tickets Not Showing Up In AXS - StubHub Community Cookie Notice The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). Easy! Here's how it works: Click the Transfer button next to the event in your AXS account. Overall, disappointing, but fair. Please help. AXS Mobile ID allows you to manage . Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! No. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. When I buy tickets, do I have to deal with the seller? With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. They should be able to tell you if the tickets are active. Article. The Rockets App is free to download and available in the App Store or the Google Play Store. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Open the AXS app Sign in or create an AXS account. Flew in for this show. I bought two tickets to a New York Islanders game at Nassau Coliseum. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. However, we recommend that you transfer tickets to each person attending the event. Third-Party Resale Tickets: Everything You Need to Know. Yep! You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Lindsay is the author of this solution article. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Stub hub sent my hockey tickets for a las vegas game to axs. Even if you call within 48 hours of your event, you will probably get no help at all. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Tix originally purchased Spring 2020, was postponed until today 7/31/21. AXS Mobile ID - FAQ - Fox Theater Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. The tickets will be delivered to the buyer automatically. Its up to you! With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Its up to the promoter, artist, or team if you can sell tickets or not. You may also review your transfers and purchase history at AXS.com. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. All Rights Reserved. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. You'll then be asked to review the transfer. Privacy Policy | We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Customer service all the way to your seat, 2000-2022 StubHub. You will enter your community username and new password and done! I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets.