Compare Coupons patiently and you may be able to get a 10% OFF. If I want to mail a payment , what address should I send it to? 5 Ways To Personalize Your Anniversary Gift. KAY Outlet offers engraving on select merchandise. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Immediately receive the case number. Ring sizing service will take up to three additional business days. There was no one in the store but workers standing around . Receive a Quote. This is the 2nd employee they have let go that was a wonderful representative. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. I placed an order on December 23 and decided the same day I did not want to make the purchase. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). VC01 (fr) Top of the Page, When will my credit card be charged for my in-store pick up? I went to pick up and the associate could not find my ring- what a mess? You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. How will I know when my order is ready for pick up at my KAY Jewelers store? Connie called me and said she was working something out. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I will pay a private jeweler to fix the earrings. They refuse to remove the interest. It was a great relief to have it arrive so soon. 2020 for repair. Learn more Since then I've heard nothing from them. Store manager wouldn't exchange or refund. enhance your experience. Initial Kay Jewelers complaints should be directed to their team directly. Often, support service operators "redirect" customers to the site with a request to first . Do Kay Jewelers Increase The Credit Limit? You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Top of the Page, What is a special ordered item? We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Credit & Financing. Set a time to meet online or in-store, and we'll meet you, ready to help. ForLocations, The World's Best For Customer Service Info. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { It looks like your microphone is disabled. Kay Jewelers Service Request Tracker - Starco Jewellers Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Very disappointed with kay, bought a man watch and the band was to small. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. We went to the Kay Jewelers located in Pentagon Mall. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. - did not follow up. Personalization services: Returning your KAY purchase is easy. I have no clue why there are so many negative reviews. I absolutely will never shop with Kay's again!!! Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Enjoy reading our tips and recommendations. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. You can easily find current promotions and discounts on the homepage for you to use. The latest complaint engagement ring was resolved on Aug 18, 2014. Don't hesitate to place an order now. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Have a 4k ring that was defective. Credit options: A link has directed you to this review. Top of the Page, Do all rings come in the same size or are there different sizes available? If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Sonya took the time to contact several Kay's to try nd track the band down. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. we only owed $185.00 now it's almost 1200.00. Kay Jewelers Corporate Office Headquarters The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. Desired outcome: Jewelry Repairs, Events and Other In-Store Services | Kay Top of the Page, What is the difference between natural and lab-created stones? Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. If you have a payment history and your account is in good standing, you may be . Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. Totally understandable. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. When I brought it in, they said it would be $450 to repair. Customer Service Number: 1-800-527-8029. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Both gifts from my husband were purchased at this store and I had the receipt. Do you offer any warranties on your merchandise? I would like to write a letter to your corporate offices. It was 25% off. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. New setting for $500 with my stones put into it or b. Also to let employees know they should not ask personal questions like their social. Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub That ring is worth 3x that amount now, and $600 for it is unacceptable. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. I feel very misled and ripped off ! Kay Jewelers provides services in the field of Clothing Accessories - Other. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . I just want to trade it in for something else. Custom designed jewelry is not returnable. Really on a Sunday? Facebook. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. Pinterest (Visited 147 times, 1 visits today) You may also like. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? This review was chosen algorithmically as the most valued customer feedback. That didnt help me at all. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Or exchanged within 30 days at any Kay Jewelers. Sign in to add more and ensure your Favorites will be available on all your devices. Customer Service: 1-800-229-0364. Kay Jewelers Credit FAQs I still had the Diamond, so that was to remount & fix the prong. It looked like they played soccer with the ring. What is the customer service policy at kay.com? If you continue You will need to provide your account information and payment method when you call. Overview. I love that they offer the diamond replacement guarantee with any diamond purchase. The opportunity to save $25 OFF is not common. Top 496 Kay Jewelers Reviews - ConsumerAffairs But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Click here to get notifications about new complaints of Kay Jewelers. Excellent Service. Jillian K. said "I bought a diamond earring to replace one that was lost. They are really refusing to give me My money back. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Learn more I called customer care and no one called back. Lease Purchase ProgramLearn MoreApply Now I wouldnt recommend this place at all. Kay History The trade-in value is the original purchase price, excluding charges such as tax and shipping. Top of the Page, Do you offer any warranties on your merchandise? This complaint was posted by a verified customer. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. 8:30am - 10:00pm; We let her know we did not want to buy anything at the moment. Catherine Kay manager wasn't hesitant to offer me an exchange. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. No help this company. 2023 ForLocations.com All rights reserved. How long do I have to pick up my merchandise? read more. Exchanges can be made at any Kay Jewelers location. He decided he was gonna get it appraised and wanted to wear it because it was so special. -webkit-transition: all 0.5s ease; I bought 2 rings from kay. GO TO kay.com. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. I will never leave my ring in bleach again. Also bought Avery the bear for st Jude hospital great cause. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. AffirmLearn More I still had the Diamond, so that was to remount & fix the prong. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. .left-navigation .nav-link a:hover, I mostly enjoyed the shopping experience from here. Always trust Kay Jewelers. Don't worry, the conditions for using this coupon are very broad. I am beyond frustrated with the service department at Kay Jewelers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. How do you tell someone this? We appreciate that you've chosen Kay Jewelers. Unfortunately it was too small, so he took it to Kay's. I am currently experiencing the same issue! The very next day its 30% off and this store will not give me the additional 5%. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Returning your KAY purchase is easy. This is the WORST business to deal with. Clarendon House 2 Church Street. Thank u so much Sonya u deserve a raise! Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! For payments and other help, contact Kay credit card customer support at 855-506-2499. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Kay Jewelers Customer Service Phone Number & Hours - ForLocations I contacted my bank for a dispute and Kay finally refunded me my money. MORE+, Buy now! They use them, abuse them and then let them go!!!! I am only giving one star since you have to give a star to do the review. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. .js-responsive-image { That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Salary wasn't the greatest. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow Call KAY Jewelers customer support team and get help with any problems. Was told it would be expedited and will be issued within 7 days. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. All I get is a runaround. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Don't worry, the conditions for using this coupon are very broad. Kay offers customers credit options to help them finance their purchases. monetization. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Your order will be kept at the store for 30 days. What is your policy regarding the gold supply chain? We bought a bracelet and an Opal ring for my daughter as well. I just want to take time to praise Sonya at the Park City Kay's location. Kay Jewelers does not raise credit limits automatically as a matter of policy. We tell them why were there, and they start looking up our account. All other gemstones are referred to as semi-precious. I was told it could be exchanged by 2 different managers.