I was under the impression I ask this question because I'm a little confused, and more than a little astonished. To qualify for the program, sellers have to have a minimum of 100 eBay transactions per year and a late shipment rate of 5% or less. When you use freight shipping or sellitemsin the following categories, you need to offer 30-day or longer returns, but the buyer pays for return shipping: You don't have to accept returns for these categories: Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer TonerCartridges, Computers, Tablets & Network Hardware > Computer Software, Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings, Pet Supplies > Bird Supplies > Food & Treats, Pet Supplies > Fish & Aquariums > Coral & Live Rock, Pet Supplies > Fish & Aquariums > Live Fish, Pet Supplies > Fish & Aquariums > Live Invertebrates, Pet Supplies > Fish & Aquariums > Live Plants, Pet Supplies > Small Animal Supplies > Small Animal Food, Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait, Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games), Items listed in the Real Estate and Specialty Services categories, You cancel a buyer's purchase because you no longer have the item in stock or you chose not to send it, An item-not-received or not-as-described request from a buyer is closed without seller resolution, Describe your item accurately. To become a Top Rated Seller, you'll need to: If you've met these performance standards requirements on eBay.com, we'll automatically upgrade you to the Top Rated Seller status at your next evaluation. Find many great new & used options and get the best deals for 1934/35 Peru to Germany (2)/France (2) Airmail Covers / 1S. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. He'd be delighted for you to connect with him on, to leave their customers positive reviews, revise their neutral or negative feedback, Listings terms of service (like return and shipping policies), Number of cases closed without seller resolution, Transaction defect rate: up to 2% (up to 0.5% for Top Rated Sellers), Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers, Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions), Tracking uploaded on time and validated: at least. Here are the minimum case requirements all sellers are expected to meet. Be helpful, friendly, and professional throughout a transaction. It does not, anything that is ordered between Friday at 12:00am PST and Sunday 11:59:59 pst needs to be shipped Monday. 01-24-2016 Could you switch to a less expensive supplier? What ticks me off is that I just lost my top rated global seller status today for 1 transaction that did not get delivered. If you've had 400 or more transactions in the last three months, you're evaluated over that three-month period. Of course, Ebay knew this was going to happen. Return policy. Returns happen. That way is something happens there is a 10 day buffer to keep it in the parameters of the "estimated/scheduled delivery time. Here are the metrics we covered in this section: Customers on eBay are often presented with less familiar items, like used products or vintage goods. Delivery times may vary, especially during peak periods. By using this site, you signify that you agree to be bound by these Terms of Service. Seller levels and performance standards | eBay Answer: No-one knows how eBay's ranking algorithms work except eBay, and they aren't giving out the information for reasonably obvious reasons, i.e. This is a breakdown of how you've been rated by your buyers in the following areas: You can view your detailed seller ratings on your feedback profile page. option with no issue. Late delivery rates. The content you are looking for has been archived. Copyright 1995-2023 eBay Inc. All Rights Reserved. Number of defect rates that affect your seller rating. Listings or products that infringe on the intellectual property rights of others are not allowed on eBay. Transactions with one or more of the defects listed below are subject to transaction defect rates. 1. Tip Now it's 10% or going to be. Could you just explain in further detail about how you resolved the late shipping situation. BB1 at the best online prices at eBay! The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services. eBay's New Seller Standard - The Defect Rate - AndrewMinalto.com We also consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratingsand protect you when necessary. Many thanks in advance. what does that mean. Here are the benchmarks we covered in this section: The eBay Seller Standards Dashboard includes performance metrics for each merchant. How to Deal With an eBay Account Suspension - RepricerExpress WWII JAPANESE TYPE 30 ARISAKA BAYO-LATE WAR WOODEN SCABBARD-LB #149 | eBay New to eBay. A dialog will open as you type your search terms. Find many great new & used options and get the best deals for 3000+/-Baseball Cards - Mixed Brands - Early 90s other Years Mixed In. Not only does it provide seller protection if the item is delivered late or not received, but it will also satisfy the majority of curious or impatient buyers. I changed the postcode under the postage tab to the buyers postcode and it was something like 19 days, instead of the same or next day afer payment. Go to the Account tab of My eBay and find Shipping preferences in the Selling section. These three metrics indicate the amount of traffic a listing receives before any sales happen. Tracking was uploaded and shows that the item was delivered to the buyer's . not a single package lost or damage, not a single complaint. How to Become an eBay Top Rated Seller (Requirements & Benefits) That's why we have extended handling times! Live At Caesars Palace. The consequences of falling Below Standard can include: Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. Not what you were looking for? Something went wrong. Once the item is in one's in hands, the stress of waiting dissipates. A dialog will open as you type your search terms. You can keep track of your performance against these standards through yourSeller Standards Dashboard - opens in new window or tab, and our full policy guidelines below provide additional details about how your performance is calculated. Becoming a Top Rated Seller indicates that you consistently deliver outstanding customer service;italso makes you eligible to receive a prominent Top Rated Plus seal on qualifying listings. eBay sends buyers an email to encourage them to leave reviews once theyve made a purchase. More shipping tips from your fellow sellers! You can chat with other sellers about anything to do with running a business on eBay. So what happens if I have over 5 late shipments? Tip We want you to be a high performing seller so pleaseview your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. Listen to this weeks podcast to hear sourcing methods from a seller! You may have noticed other sellers using a similar name offering similar products. Thanks, I sold 272 CD's during that time period but I would say that only a small percentage 30 - 40% leave feedback. https://community.ebay.ca/t5/Seller-Central/Anyone-else-notice-that-New-Year-s-Day-wasn-t-factored-a And, most importantly, there was the month-long mea culpa from Canada Post between mid-December and mid-January. 9 times out of 10 the item arrives well before the estimate, which is why I have a 5 day handling time and still post same or next day after payment. Welcome to the Shipping board! Opinions about the effect (or lack thereof) of late delivery rate (and other eBay metrics) are a dime a dozen . Entdecke 3000+/-Baseballkarten - gemischte Marken - Anfang der 90er Jahre andere Jahre gemischt. Hi, My account has been suspended due to late shipment confirmations. . Late delivery rate standard for all sellers (in the last 3 or 12 months): Maximum 9% of transactions dispatched late. Respond to all buyer messages promptly and resolve issues as they arise. Learn more about this change - opens in new window or tab. an ebay depot, and ebay ships to the buyer. Buyer purchased a CD in Nov from me US address. Arthur Godfrey's Talent Scouts - Popular from the late '40s up to the end of its run in 1958, Arthur Godfrey, Lenny Bruce, and Sally Marr. Since Sept 12, late shipment rate: 0 for all 4 zones (USA / UK / Germany / Global). Late shipment rates are determined by the percentage of transactions that you sent after the handling time stated in your listingor that were not delivered by the estimated delivery date. Top Rated Sellers, late shipment rate, and tracking validation are part of their evaluation. Offer free shipping. For additional insight into a seller's performance, buyers can also view your detailed seller ratings. Maximum percentage of transactions where tracking wasn't uploaded on time and/or validated. Are you paying to publish listings that arent generating any revenue? Here are a few tips for increasing your average seller rating: Maintaining a high seller rating keeps you in good standing with eBay and gives new and returning customers a positive impression of your business that keeps them purchasing your items. for years. There are fewer resources on growing niche item businesses since these products are less common in markets. Merchants should check the median price of competitor items and the amount of competitor items to evaluate the value of their own listing. I keep getting dinged for small items I sell that can go USPS First Class due to "Tracking idicates late delivery". If eBay insists on this type of rating system for handling/transit time, they could just provide generous realistic estimates and solve the problem from both ends (buyer and seller). If youre not meeting the benchmarks for these metrics, there are steps you can take to improve your stats for greater customer engagement and acquisition. Late shipments. Well also identify healthy benchmarks for this data. The percentage of orders that buyers received by the estimated delivery date. It used to be that the seller Have a late shipment rate below 3%. USA Ebay Gold Plated FlatwareGold Plated Single Cutlery Pieces for sale . eBay merchants instead improve their customer engagement and acquisition by tracking and forming insights from their own seller account data. 10 Secrets of eBay PowerSellers | Mental Floss moment, Oh, Ship! 276. eBay is extending seller protection for late deliveries caused by shipping-carrier delays through the end of September. Merchants can start by comparing their listings sales conversion rate to the average ecommerce conversion rate of 2-3%. September 1, 2020 Ina Steiner. Dimensions and Weight now required for Listing to Show and be Purchased Internationally? Buyers are especially convinced by product reviews and seller ratings when they encounter a high quantity of positive feedback. For more information on meeting buyers' expectations, see our selling practices policy. 10:13 AM. next to ".indicates late delivery" is a column "buyer says late delivery". Re: What is your late shipment rate? - The eBay Canada Community New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. I have put in a claim to Canada Post already and they "tell me" that they will inform me when the situation changes. I'm asking because some of the boxes Hi, I was shipping a package by UPS. Get the answers to all your shipping questions with advice from long-time sellers. I was selling across multiple platforms (Amazon, Ebay, Etsy etc) and . blazeclan number of employees - klocker.media Please note, the 10% final value fee discount is only available to sellers resident in the country in which they're Top Rated. It had taken into account my 5 day handling time, plus genuine transit time. Searches tell I need some guidance here. Transaction defect rate. on Because it was sitting in my barn / shop for over 12 years!! We'll only consider a shipment late if: eBay instructs you to hold a shipment or take action to cancel the transaction. 4 transactions cancelled for being out of stock; 3 cases closed without seller resolution; 0.7% (7 of 1,000 transactions) This is less than 2% of transactions. I am just wondering if I am the only one having issues with this ridiculous measurement. From this section, merchants can view the median price of competitor items and the amount of competitor items for each listing. One five-star rating on a product is nowhere near as convincing as 100 five star ratings. US Set of Three US Military Short Plastic Oilers (late version) | eBay It is just another underhanded way Ebay shafts their sellers. Boxes for cubic shipping: How critical are dimensions? I have a late shipment rate of 56%? Click the image above for the latest Announcements from eBay. Try to see if you can run that report and if those 3 marked late are actually late. Is eBay Really Refunding Buyers for Late Deliveries? - [!SiteTitle] Here you can discuss all things shipping with other members. Simple Steps to Becoming an eBay Top Rated Seller - CedCommerce Blog Transactions where you didn't send the item within your handling time or the item was delivered after the estimated delivery date are subject to late shipment rates. A low seller rating below 98% can discourage old and new buyers from purchasing your items. would ship directly. If you are shipping within your handling time there is not much you can do besides use a different service. Delivered on-time rate - Important. If you don't meet our minimum performance standards, we may put limits on your selling activity until your performance improves. When the item sells just print a first class or priority label. eBay Late Delivery Update: How To Protect Your eBay Seller Level? - AutoDS Our guides below have more information on how you can make your listings more attractive to buyers by offering discounted or combined shipping, as well as details on maximum shipping costs and more. 43 1950s TV quizzes and 455 1950s TV trivia questions and fun facts. I had a buyer in WA (I'm in NSW) and the ETA was the same day of sale to 5 days after. eBay make their calculation based on the payment date plus your handling time. Step 1: Opt-in by heading over to the eBay Guaranteed Delivery page (or any eBay page) and clicking on your account in the top left-hand corner. These other sellers have cap The defect, feedback, or late shipment was the direct result of an Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are on time and validated. Late shipment rate Your numbers are much better than mine. I checked the Australian postal service and it is 4 working days to get it from Melbourne to this small town. If you're not meeting our minimum performance standards, we may place restrictions on your account. Understanding how data impacts product rankings, product reviews, and seller ratings enables merchants to see the big picture where their customer engagement and acquisition efforts are weak and how they can be improved. Tip Ebays estimated delivery dates are totally out of wack with reality. Cubic, which I will not otherwise have access to because I do not have If a defect on your account is eligible to be removed, well automatically remove it within 72 hours. Find out more about our Seller performance standards. I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. me that it's a freight cargo company On December 2 I ordered an extremely large item on eBay that cost $310. Learn the fundamental steps for running an eBay business. accidentally got two UPS shipping labels for the same package. I called CS on this one too and they said they could do nothing about it. 99 shipping Stanley Roberts GOLDEN MELODY Rogers Co. Wallace Flatware (93) Wallace Lotus 18/8 Stainless Steel 60pc. 17-05-2018 If you're late more than 3% of the time you can't be a top rated seller, but other than that I don't think it affects that much, maybe search results. Maintaining healthy performance metric levels gives merchants peace of mind in knowing that they have a better shot of ranking high in Best Match results and are providing excellent customer service to encourage positive ratings. However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. Another product ranking factor is the sellers track record. back and got a second label with the correct weight and dimensions. It was officially launched by eBay in September 2017 and has now been rolled out across the US site. Copyright 1995-2023 eBay Inc. All Rights Reserved. I'm not worried about the loss.just the extra 27 defects. Uploading tracking details after you've sent an item enables you and your buyer to follow its journey, all the way through to delivery. Does that Just sold an item to a eBay no longer displays a PowerSeller logo next to a seller's user name for buyers to see. But search Community or google for the details on that crash. Can my late delivery rate on eBay effect my rankings? - Quora Seller performance and feedback policy | eBay Small sellers will pay the price for things totally beyond their control. Late shipment rate - The eBay Community Sellers instead have to create their own resource of knowledge by meticulously tracking their own account metrics to form insights. 03:40 PM. In many places such as apartment buildings with concierge/doorman, Find the Set same business day handling times option and click Edit. So we saved a dollar on shipping, and have to pay eBay $0.40. Heres a wrap-up to help you out. In this video I show you how you can disbute these defects without having to call Ebay. Your products should, ideally, be one of the first search results. at the best online prices at eBay! what does that mean. 10:08 AM Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business. 16-05-2018 A late shipment rate less than or equal to 3%, and five or fewer late shipments. Sometimes the item get's to it's destination in just a day or two. Episode 303 of the Jason & Scot show was recorded on Thursday, February 23rd . He gave me great feedback, shipping was fast all the way to Kazakhstan. Listings that not only have a lot of clicks, but a lot of clicks that convert to purchases are considered high-demand items. Sellers who cant afford to lower their listing price below the median competitor price should consider revising their budget.